Deputy IGG To Uganda Airline’S Ceo, Board: Build A Resilient Institution That Can Earn Public Trust
Oct. 7, 2026
The Deputy Inspector General of
Government (DIGG), Mrs. Anne Twinomugisha Muhairwe, has called on the
leadership of Uganda Airlines to use the current transition in leadership to
rewrite the national carrier's story by building a professional, resilient and
accountable institution that can earn and sustain public trust.
The DIGG made the call today
while meeting the CEO of Uganda Airlines, Mr. Girma Wake, as part of the
Inspectorate of Government’s activities to commemorate the International Ombuds
Day 2026, under the theme “Ombuds: Office of Options.”
She noted that the IG had
received complaints concerning the airline, including irregularities in
recruitment and procurement, financial mismanagement as well as poor
institutional culture. She emphasised that the Ombudsman’s role is to provide
options for addressing such concerns through early intervention, dialogue,
mediation, investigation, providing advice and recommendations.
“Our approach is not necessarily
to wait until a problem has escalated into a major crisis. Where possible, the
Ombudsman should help institutions identify problems early, resolve them and
strengthen their systems,”
The DIGG reminded the leadership
that Uganda Airlines is more than a commercial enterprise. As the national
carrier, it carries Uganda’s name and image across Africa and beyond and therefore
has a special responsibility to uphold professionalism, fairness, transparency,
accountability, value for money and quality customer service.
She thanked Mr. Wake for coming
to Uganda and taking on the responsibility of helping to revive and strengthen
the national carrier, assuring him that Uganda has confidence in his leadership
and is rooting for the airline’s success.
Mr. Wake appreciated the DIGG for
reaching out to the airline and assured her that Uganda Airlines is now well
positioned to take off and fulfil its potential. He said that, given time and
the right support, the airline will achieve greater heights.
He also pledged to organise a
staff engagement with the DIGG to discuss the Ombudsman mandate and listen to
staff perspectives on the challenges and opportunities facing the national
carrier.
The IG remains committed to
working with public institutions to strengthen systems, address administrative
injustices and ensure that public resources and institutions serve the public
interest.
The DIGG was accompanied by Mr.
Gerald Gwaira, Director Research, Education and Advocacy (DREA), Mr. Savio
Kakooza Ntensibe, Director Ombudsman Affairs (DOA), Hajjat Munira Ali,
Assistant Director Public Relations, Mrs. Mariam Nimusima, Assistant Director DOA,
Mr. Martin Lukwago and Ms. Diana Nantabazi, both Principal Inspectorate
Officers, Ms. Lisa Mwagale, Executive Assistant to the DIGG Mrs. Twinomugisha,
Mr. Owen Masembe and Ms. Doreen Tukamushaba, both Inspectorate Officers.